Bringing local restaurants to your doorstep
Deliveroo is a leading food delivery service headquartered in the City of London, UK, operating in 11 markets worldwide. With over 100,000 restaurant partners and grocers, Deliveroo has raised $1.6 billion in funding and employs over 1,000 people. The company connects consumers, restaurants, and rid...
Employees enjoy work-from-home opportunities, access to Deliveroo Plus for free delivery on all orders, life assurance, discounts with partner compani...
Deliveroo's culture is rooted in innovation and responsiveness to market demands. The company leverages the gig economy to provide fast, reliable deli...
Deliveroo • Milan - Main Office
Partner Associate
Why Deliveroo?
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
The Partner Operation Team at Deliveroo is looking to add a new member to its fast phased and growing team in Milan.
Being part of the Partner Operation Team, you will be handling inbound email enquiries and calls which will have a requirement to work on tight turnaround times. Our agenda is to ensure that our restaurant partners are left feeling happy and well supported. You are expected to be result driven, take on and deliver the KPI’s set in place; all while maintaining excellent customer service to our restaurant partners.
What you will be doing:
Providing advice to restaurants to achieve the best results from Deliveroo
Resolve accounts payable and invoice queries by clarifying complaints, determining the cause, selecting and explaining solutions, expediting corrections, and following up to ensure resolution within agreed SLA's
Administrative assistance to restaurants partners
Provide routine feedback to Team Managers to drive team improvements
Resolving restaurant complaints via email or phone
Complete any other tasks as directed by line manager or senior management
Meet and exceed performance targets and quality standards
What skills you'll need:
Minimum 2 years of experience in a contact centre with a focus on complaints handling
Proficiency in English and French (Dutch is a plus)
Availability for Monday–Sunday shift work
Proficient in MS Office/Google Suite, CRM tools like Salesforce/Amazon Connect, with fast and accurate typing skills
Ability to think logically and strategically
Committed to your own performance and development
Good problem solving skills and showing high initiative
Effective organisational skills
Ability to work as part of a fast growing team and be a team player
Apply now or save it for later. Get alerts for similar jobs at Deliveroo.
