Technical Account Manager

Who you are

You have a strong technical background and a proven track record in customer success, ideally with experience in account management or technical support. Your ability to communicate effectively in English allows you to build relationships with customers and account teams, ensuring their needs are met and their experiences with Samsara are positive. You are committed to understanding the technical aspects of Samsara's solutions and how they can best serve customers' operations. You thrive in a collaborative environment and are eager to contribute to a team that values innovation and customer satisfaction.

What you'll do

As a Technical Account Manager at Samsara, you will be responsible for developing a deep understanding of your customers' implementations of Samsara's solutions. You will work closely with customers to ensure they are getting the most out of the platform, transforming their technical support experience into a proactive partnership. Your role will involve regular communication with customers to address their needs, provide updates, and gather feedback to improve service delivery. You will also collaborate with internal teams to advocate for customer needs and drive product improvements based on customer insights. Your goal is to ensure customer success and satisfaction, ultimately contributing to the growth and success of Samsara's business.

What we offer

At Samsara, you will be part of a pioneering company that is transforming physical operations through IoT technology. We offer a supportive work environment where you can make a significant impact. As a recently public company, we provide opportunities for career growth and development. You will have the autonomy to drive customer success initiatives and the support of a dedicated team. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.