Empowering learners through accessible online education
Udemy is a leading online learning platform headquartered in San Francisco, California, offering over 130,000 courses to a global community of 35 million students. The platform provides a diverse range of subjects including programming, marketing, and data science, catering to both individual learne...
Udemy offers competitive salaries, equity options, generous PTO policies, and a remote work flexibility that allows employees to balance their work an...
Udemy fosters a culture of continuous learning and innovation, encouraging employees to enhance their skills through access to their own courses and a...
Udemy • Remote, South Korea
Udemy is seeking an Enterprise Customer Success Manager to drive account strategy and management for key clients. You'll leverage your consultative approach to enhance customer relationships and ensure business growth. This role requires a proactive mindset and strong relationship-building skills.
You have a proven track record in customer success management, demonstrating a proactive and growth-oriented mindset. Your consultative approach is deeply rooted in achieving tangible results, and you excel at sourcing internal and external resources to build strong relationships with clients. You craft and execute strategies that anticipate client needs and drive sustained business growth, showcasing a unique blend of foresight and results-driven methodology.
Your commitment to excellence goes beyond the tactical aspects of account management. You are an architect of success, orchestrating stakeholder relationships and change management strategies while ensuring seamless alignment with the customer journey. You proactively drive the success of key accounts, embodying a strategic dedication to elevating customer satisfaction and business outcomes.
You understand the importance of collaboration and communication, working closely with cross-functional teams to deliver exceptional service and support to clients. Your ability to navigate complex client needs and provide tailored solutions sets you apart in the field of customer success.
Experience in the tech or education sector is a plus, as is familiarity with AI-powered platforms. You are comfortable working in a fast-paced environment and are eager to learn and adapt to new challenges.
In this role, you will be responsible for defining and executing account strategies that align with Udemy's mission to transform lives through learning. You will engage with clients to understand their goals and challenges, ensuring that Udemy's offerings meet their needs effectively. Your role will involve regular check-ins with clients to assess satisfaction and identify opportunities for growth.
You will collaborate with internal teams to ensure that client feedback is integrated into product development and service enhancements. By leveraging data and insights, you will help drive user adoption and engagement, ultimately contributing to the success of both the clients and Udemy.
Your responsibilities will also include tracking key performance indicators and reporting on account health to senior management. You will be expected to identify risks and develop mitigation strategies to ensure client retention and satisfaction.
Udemy offers a dynamic work environment where you can make a real impact on the future of learning. You will have the opportunity to work with a diverse team of professionals who are passionate about education and technology. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to empower learners around the world and help shape the future of skills development.
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