Assistant Collections Manager

Who you are

You have experience in collections management and a strong ability to coach and develop team members into effective negotiators. You understand the importance of maintaining high morale within your team and are skilled at motivating others to achieve their goals. You are committed to providing an excellent customer experience and can navigate challenging conversations with ease. You thrive in a collaborative environment and enjoy working closely with your team to drive performance and success.

What you'll do

As the Assistant Collections Manager at GoodLeap, you will be responsible for coaching and training collectors, helping them develop their negotiation skills and ensuring they provide an excellent customer experience. You will work closely with your team to set monthly goals and motivate them to achieve these targets. Your role will involve monitoring performance metrics and providing feedback to help your team improve. You will also collaborate with other departments to streamline processes and enhance customer communication. Your leadership will be crucial in fostering a positive work environment and driving the success of the collections team.

What we offer

GoodLeap offers a dynamic work environment where you can make a significant impact on the team's success. You will have the opportunity to work with a company that is committed to sustainability and innovation in financing solutions. We value our employees and provide opportunities for professional growth and development. Join us in making a difference in the lives of homeowners and contributing to a more sustainable future.