Senior Operational Excellence Manager

Who you are

You are a strategic thinker with a strong background in operational excellence, possessing at least 5 years of experience in a similar role. You have a proven track record of analyzing operational and customer service data to identify inefficiencies and performance gaps. Your analytical skills allow you to uncover trends and root causes of issues effectively. You excel in developing clear, evidence-based recommendations and presenting them to executive leadership. You are comfortable collaborating with cross-functional teams to align improvement initiatives with company goals and customer expectations. You are results-driven and have a hands-on approach to implementing process improvements that enhance efficiency and customer satisfaction.

What you'll do

In this role, you will conduct in-depth analysis of operational metrics and KPIs to generate insights that drive decision-making. You will identify high-impact areas for improvement across operational workflows and customer service processes. Your responsibilities will include developing and presenting recommendations to leadership, ensuring alignment with company objectives. You will lead or co-lead the implementation of process improvements, working closely with various operational teams. You will also monitor the effectiveness of implemented changes and make adjustments as necessary to ensure continuous improvement. Your role will involve fostering a culture of operational excellence within the organization, encouraging teams to embrace data-driven decision-making.

What we offer

At Xometry, you will be part of a dynamic team that is transforming the manufacturing industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in an environment that values innovation and collaboration, where your contributions will have a direct impact on the company's success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.