Senior Manager, Renewals

Who you are

You have a proven track record in managing teams and driving results, particularly in a customer-focused environment. With experience in renewals or customer success, you understand the importance of building strong relationships with channel partners and customers. Your exceptional communication and interpersonal skills enable you to inspire and lead your team effectively, ensuring they deliver outstanding service and results. You thrive in a fast-paced environment and are motivated by the opportunity to make a significant impact on your team and the business.

You possess a strong understanding of operational excellence, deal formulation, and negotiation, which are crucial for crafting and executing effective renewal strategies. Your ability to mentor and coach team members is key to their professional growth and success. You are adept at managing team activities, pipeline management, and forecasting, ensuring that your team is well-prepared to meet the challenges of the renewals process.

Desirable

Experience in the technology sector, particularly with products similar to Rubrik's, will be advantageous. Familiarity with the North American market and its unique challenges in renewals will help you navigate the complexities of this role. A background in sales or customer success management will further enhance your ability to lead the renewals team effectively.

What you'll do

In this role, you will oversee the Renewals Business for Rubrik in the North American region, playing a critical role in the company's growth and success. You will be responsible for developing and executing a renewal strategy that not only meets but exceeds customer expectations. This includes managing the renewals team, ensuring they are equipped with the necessary skills and knowledge to succeed. You will work closely with channel partners and customers to create a seamless renewal process that delights customers and drives strong business results.

Your responsibilities will include recruiting, retaining, and developing talent within your team. You will provide coaching and mentorship to help team members grow their skills and advance their careers. Additionally, you will be responsible for pipeline management and hygiene, identifying risks, and forecasting to ensure that the renewals process runs smoothly.

Collaboration with stakeholders in Sales, Customer Success, and Operations will be essential to align strategies and ensure a cohesive approach to renewals. You will also be tasked with analyzing performance metrics to identify areas for improvement and implement best practices across the team. Your leadership will be crucial in fostering a culture of excellence and accountability within the renewals team.

What we offer

Rubrik offers a dynamic work environment where you can make a significant impact on the company's success. You will have the opportunity to lead a talented team and shape the future of the renewals process. We provide competitive compensation and benefits, along with opportunities for professional development and growth. Join us in our mission to deliver exceptional service to our customers and drive the success of our renewals business.