Empowering learners through accessible online education
Udemy is a leading online learning platform headquartered in San Francisco, California, offering over 130,000 courses to a global community of 35 million students. The platform provides a diverse range of subjects including programming, marketing, and data science, catering to both individual learne...
Udemy offers competitive salaries, equity options, generous PTO policies, and a remote work flexibility that allows employees to balance their work an...
Udemy fosters a culture of continuous learning and innovation, encouraging employees to enhance their skills through access to their own courses and a...
Udemy • Denver, CO
Udemy is hiring a Customer Success Specialist to help define the future of learning. You'll engage with customers to enhance their experience and ensure they realize the full potential of Udemy's learning solutions. This role requires strong consultative customer service skills.
You have a strong background in consultative customer service, excelling at diagnosing customer needs and blockers. You provide appropriate solutions and drive mutual accountability for actions that enhance overall engagement and value. You think critically as you prepare for every call and are quick on your feet during live interactions. You meet customers where they are to demonstrate success in terms they value, coaching them toward ROI and business impact, helping them realize the full potential of their investment in Udemy's learning solutions. You are passionate about enhancing customer satisfaction and success with products, ensuring that customers feel supported and valued throughout their journey with Udemy.
In this role, you will engage with customers to understand their needs and challenges, providing tailored solutions that drive their success with Udemy's platform. You will work closely with various teams to ensure that customer feedback is incorporated into product development and service improvements. You will also be responsible for tracking customer engagement metrics and identifying opportunities for upselling and cross-selling Udemy's offerings. Your role will involve regular communication with customers to ensure they are satisfied and to address any concerns they may have. You will also participate in training sessions to stay updated on Udemy's products and services, enabling you to provide the best possible support to customers.
Udemy offers a dynamic work environment where you can make a real impact on the future of learning. You will have the opportunity to work with a diverse team of professionals who are passionate about education and technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a company that values innovation and encourages you to bring your unique experiences to the table. Join us in transforming lives through learning.
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