Sr. Device Quality Manager (Sr. DQM)
The Sr. Device Quality Manager (Sr. DQM) is responsible for ensuring that our products are manufactured for quality. During the new product development (NPI), the Sr. DQM will develop an out of box audit (OBA) process for factory production based on critical to customer use cases of the product. With guidance from Quality Engineering Manager (QEM) and product SW QA team, Sr. DQM will work with the contract manufacturer in delivering a robust OBA process that validates product HW/SW functionality and product cosmetics characteristics to ensure that Lab126 delivers high quality products to customers.
The Sr. DQM will also own factory quality in the sustaining phase of the product. The successful candidate will monitor production performance against established quality goals by conducting regular factory audits, partnering with Site Technical Manager (STM) to lead full investigation and failure analysis leading to root cause determination and subsequent closed loop corrective action. Sr. DQM must possess a high sense of urgency when managing critical issues. DQM will lead factory quality lessons learned and institutes remedies to prevent reoccurrence of such issues.
In addition, the Sr. DQM will provide production quality health report to management in sustaining phase and drive continuous improvement in all aspects of the job. Sr. DQM will also initiate quality pre-alert for any quality escapes from the factory impacting customers and lead cross-functional teams in problem solving activities to provide effective issue resolution.
o Minimum of a BSME/BSIE/BSEE or equivalent training experience
o Preferred 7+ years of working experience in engineering and/or quality
o Good understanding of assembly, manufacturing and testing processes in high volume electronic consumer devices manufacturing environment
o Problem Solver - Deliver solutions to complex problems through in-depth data analysis and forensics, using methodical approach such as DMAIC along with experience, innovation and judgment to make decisions that may be based on partial information
o Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, Gage Repeatability & Reproducibility, Cpk.
o Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within the factory operations
o Must be self-motivated/self-directed, is able to manage multiple work streams simultaneously and flawlessly.
o Excellent oral and written communication skills in English.o MSME/MSIE/MSEE
o Knowledge of Quality System, Device quality management experience
o ASQ certified Six Sigma Green, Black belt, CQE, CQM and CQA certifications are highly desired
o Ability to create and innovate quality deliverables/processes during new product development and sustaining program management
o Advanced understanding and deployment of quality tools
o Ability to influence others in an ambiguous environment while interacting at all levels within organization.
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