Customer Success Manager, Japan

Who you are

You have several years of experience in customer success, and you thrive on helping customers realize value from the products they use. Your excellent communication skills make you a confident meeting facilitator, and you enjoy collaborating across functions to drive customer satisfaction. You are excited about picking up new technology skills, even if you are not yet familiar with cloud telephony. Your ambition and drive are matched by your empathy and curiosity, which help you connect with customers and understand their needs.

You are known for your persistence and optimism, always looking for ways to exceed customer expectations. You believe that every conversation matters, and you are dedicated to making each interaction meaningful. You are not just looking for a job; you are looking to be part of a team that shares your commitment to customer success and continuous improvement.

Desirable

While you may not meet every single requirement listed, your enthusiasm for the role and your fundamental traits make you a strong candidate. You are encouraged to apply even if your experience doesn't satisfy every qualification, as Dialpad values ambition and a willingness to learn.

What you'll do

In this role, you will work closely with customers to ensure they are getting the most out of Dialpad's AI-powered communications platform. You will be responsible for onboarding new customers, guiding them through the setup process, and helping them achieve their goals. Your role will involve regular check-ins with customers to assess their satisfaction and identify opportunities for further engagement.

You will collaborate with cross-functional teams, including sales and product development, to relay customer feedback and advocate for their needs. Your insights will help shape the future of the product and improve the overall customer experience. You will also be involved in creating resources and training materials to empower customers to use the platform effectively.

What we offer

Dialpad offers a collaborative work environment where you can grow your skills and make a significant impact on customer success. You will be part of a team that values innovation and continuous evolution, leveraging industry-leading AI to refine both the platform and your own professional development. The company is committed to creating a community of inclusion and an environment free from discrimination or harassment, ensuring that every employee feels valued and supported.