Technical Support Engineering

Who you are

You have a strong background in technical support, ideally with experience in managing escalated customer issues. Your problem-solving skills are top-notch, allowing you to navigate complex situations effectively. You understand the importance of customer success and are passionate about delivering exceptional support experiences. You possess excellent communication skills, enabling you to build trust and confidence with customers and partners alike. Your ability to collaborate across teams ensures that you can drive alignment and execution in support of customer needs. You are adaptable and can thrive in a fast-paced environment, always looking for ways to improve processes and outcomes.

Desirable

Experience with Microsoft products and services is a plus, as is familiarity with AI technologies that enhance customer support. A background in customer service or success roles will help you excel in this position. You are comfortable working with cross-functional teams and have a knack for relationship management, ensuring that customer issues are resolved quickly and effectively.

What you'll do

In this role, you will be the primary contact for managing escalated customer and partner issues, ensuring that their concerns are addressed promptly and effectively. You will leverage Microsoft’s AI technology to provide seamless support experiences, helping customers achieve more from their Microsoft investments. Your responsibilities will include collaborating with various teams to drive cross-company alignment and execution, ensuring that customer expectations are consistently exceeded. You will also have the opportunity to develop your problem-solving and orchestration skills, deepening your expertise in relationship management. As you grow in this role, you will play a key part in accelerating AI transformation for customers and the world.

What we offer

Microsoft offers a dynamic work environment where you can grow your career and develop your skills. You will be part of a team that values collaboration and innovation, working together to deliver exceptional customer experiences. The company provides opportunities for professional development and encourages you to take on new challenges. You will have access to resources and support that will help you succeed in your role and contribute to the overall mission of empowering customers through technology. Microsoft is committed to fostering a diverse and inclusive workplace, ensuring that all employees feel valued and respected.