Operational Team Lead

Who you are

You have a proven track record in operations management, demonstrating your ability to lead teams and manage multiple projects simultaneously. Your experience includes mentoring and developing team members, ensuring that everyone is aligned with the company's mission of customer satisfaction. You thrive in a collaborative environment and bring a unique perspective that enhances team dynamics. You are adaptable and willing to step in wherever needed, showcasing your commitment to the team's success.

Desirable

Experience in logistics or inventory management is a plus, as is familiarity with customer service best practices. You understand the importance of community outreach and employee experience, and you are eager to contribute to these areas as well.

What you'll do

In this role, you will oversee the daily operations of the Market Operation department, ensuring that logistics and inventory quality meet Carvana's high standards. You will manage scheduling and registration paperwork, ensuring that all processes run smoothly and efficiently. Your leadership will be crucial in enhancing the customer experience, as you will work closely with Customer Advocates to ensure that vehicles are delivered promptly and in excellent condition. You will also engage in community outreach initiatives, fostering relationships that enhance Carvana's reputation in the market.

What we offer

Carvana offers a vibrant work culture that values diversity and unique perspectives. You will have the opportunity to work in a fast-paced environment where your contributions directly impact customer satisfaction. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the car buying experience and make a difference in the lives of our customers.