Partner Operation Analyst (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Join us as a Data Analyst and become a key member of Glovo's local Ops team! You'll play a crucial role in leveraging data to optimize our partner ecosystem, driving efficiency and improving overall performance. We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

• Conduct in-depth data analysis to identify trends, opportunities, and pain points within partner operations, focusing on metrics like preparation time, acceptance time, waiting time, and customer ratings.
• Generate actionable insights from complex datasets to inform strategic decisions and operational improvements for our partners.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics related to partners operational performance.
• Identify and communicate important insights to relevant stakeholders, influencing changes that enhance partner efficiency and satisfaction.
• Utilize data to support the establishment of excellent relationships with Glovo’s partners, demonstrating data-backed value and building engagement.
• Work alongside and communicate effectively with all other teams involved in partner success to ensure a data-driven approach.

WHAT YOU WILL BRING TO THE RIDE

• You're passionate about diving deep into data, identifying root causes, and extracting meaningful insights.
• You're comfortable working with KPIs and OKRs, and you have a proven track record of using data to drive decisions.
• Expert-level skills in Google Spreadsheets/Excel are a must.
• Hands-on experience with SQL and the ability to apply it in practical scenarios.
• Experience with Looker or similar platforms (e.g., Tableau, Power BI) is highly desirable.
• You can clearly articulate complex analytical findings to both technical and non-technical audiences.
• You are independent and take initiative in identifying and pursuing analytical opportunities.
• An empathetic, inclusive, and curious attitude that drives continuous learning and improvement.
• Professional English proficiency.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!