Head of Region Quality

 Job Title: Head of Region Quality

Location: (including hybrid): Melbourne, Australia

Team: Engineering 

Reporting To: Head of Engineering 

Kaluza reimagines energy to bring net-zero within everyone’s reach. The Kaluza Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. 

From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. 

We champion a flexible, hybrid work approach and we find that teams often benefit from coming together in the office at least 2-3 days a week to foster connection and accelerate progress. 

Outside of these collaborative opportunities, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations! 

Our goal is to build a self-sufficient and empowered team here on the ground in Australia. We’re well on our way, but until we get there we still have some reliances on our UK team. Being comfortable working flexibly for a portion of your working week to cover time zones is required.

What will I be doing?

Kaluza is currently experiencing an exciting growth phase undergoing the next phase of our technology journey as we support our Australian clients.

We are seeking a Head of Region Quality to join our team in Melbourne. 

In this key role, you will spearhead the development and execution of robust QA strategies specifically tailored for our APAC clients. Furthermore, a critical component of this role involves leading the regional client support function, ensuring that every client interaction with our products is met with the best possible experience and that the highest standards of product quality are maintained across the region.

Crucially, you will collaborate directly with clients to understand their quality expectations and establish efficient integrated quality planning for product delivery. You will be responsible for leading and managing our regional QA teams to ensure the highest level of product quality for our Australian market. 

You will work closely with Global Quality teams and cross-functional teams to drive continuous improvement in our products and services tailored for the Australian market. The ideal candidate will have a strong background in QA methodologies, excellent leadership skills, and a passion for delivering high-quality products to clients and high-quality products to customers. 

About You 

Ideally you’ll have/be

• Expertise in QA Policy, Framework, and Procedure Development: Demonstrated ability to develop, and implement comprehensive Quality Assurance policies, frameworks, and procedures
• Experienced Leading QA Teams/Departments: Proven track record of successfully leading and managing teams comprised of highly experienced and senior QA professionals, fostering a culture of excellence and innovation within the quality assurance function.
• Budget Planning Knowledge: Solid understanding of financial planning and budget management principles.
• Cross-Functional Leadership Collaboration: Comfortable in collaborating closely with cross-functional leadership teams, including those in development, product management, and client support, to ensure that established quality standards are consistently met and maintained throughout the product lifecycle.
• Strong Communication Skills (CXO Level): An exceptional communicator, capable of articulating complex quality assurance concepts and strategies effectively to all levels of management, including up to C-suite and executive leadership.
• Quality Metrics and Reporting: Adept at defining, implementing, and utilizing a range of quality metrics and robust reporting mechanisms to monitor, assess, and communicate the health and performance of quality initiatives.
• Detailed Knowledge of Testing Types: Possesses an in-depth and comprehensive understanding of all various types of testing, encompassing both functional and non-functional testing methodologies and practices.
• Client Support Model Knowledge: Demonstrate a practical understanding of client support models, specifically how they support our technology and products, maintaining  a positive client experience.

Kaluza Values

Here at Kaluza we have five core values that guide us as a business: 

We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.

Our values are not words on a wall — they are at the heart of our culture. They are how we make decisions and how we treat each other. They are concrete and clear, and reflect what we as people, and as a business, really care about.

From us you’ll get

Currently, from day one, you will get:

• Progressive leave policies - including leave dedicated to the moments that matter to you the most
• Annual discretionary bonus
• Dedicated personal learning and home office budgets
• Flexible working — we trust you to work in a way that suits your lifestyle
• 26 days holiday

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn.