Senior Product Manager - Shipping

What you will do

Winning an object at Catawiki is an exciting moment, but the real excitement comes once the object has been delivered. Whether it’s a classic car, a watch, a painting or a rare stamp, they all need to arrive in the hands of the buyer, and only when the item is according to the description, will we proceed with the pay-out to the Seller. As simple as this sounds, there are many things that can go wrong in this process and with hundreds of thousands of objects in all shapes and sizes, we need to ensure that we help this process go smooth and easy.

As we’re rapidly expanding, we’re looking for an experienced Senior Product Manager Shipping to strengthen our team of high performing Product Managers, Engineers, Designers and Data Scientists to scale our business. 

As a Sr. PM Shipping at Catawiki, you will work with a multidisciplinary team within our Fulfilment vertical to:

• Relentlessly focus on what’s best for our customers and our business.
• Empower our Sellers and Buyers with the most convenient ways and processes to ship and receive their desired object.
• Responsible for selecting new, and maintaining the relationships with existing, shipping partners.
• Manage the process of giving and receiving feedback to the seller.
• Understand and identify customer behaviour and needs through research and analysis.
• Analyse, understand and share learnings from experimentation to build a strong knowledge base of the product.
• Contribute to the overall Product Vision and Strategy for this core part of our value proposition.
• Strong stakeholder management and partnership with the commercial organization in Catawiki and specifically the shipping operations team
• Take ownership of anything related to shipping, the roadmap and prioritisation of new features and enhancements to existing features. Examples:
• Working with various carriers across the world
• Working with shipping aggregators
• Find projects to make shipping costs more fair
• Improve the quality of the overall shipping experience for buyers and sellers
• Execute on that roadmap with clear expected outcomes and meticulous measurement.
• Empower your team and cross-collaborate with other teams and stakeholders across the company to unlock their full potential.
• Manage and work closely with your stakeholders: the commercial teams, Customer support teams, and the experts, to get the best ideas in and subsequently get everyone aligned for fast implementation.
• Get. Stuff. Done.

 

Who you are

 In addition to your demonstrable experience as a Product Manager in a fast growing online company, you also have:

• A strong belief in Customer Centric product development.
• A data driven approach; You base your decisions on facts rather than opinions.
• Familiarity with a/b experimentation; You’re aware that valuable information comes from both positive and negative results through experimentation.
• An interest and curiosity in the world of (online) auctions.
• An intrinsic motivation to drive operational efficiency improvements and overcoming resistance to change.
• Energy, a commercial focus, and a sense of urgency to everything you touch; You’re a self-motivated and results driven person who is not afraid to get their hands dirty to solve a problem.
• Natural collaboration and communication skills, fluent English, and good in posing probing questions to quickly and fully understand what someone's talking about.
• An agile and innovative mindset with the tenacity to thrive in a constantly changing environment plus the ability to deal with complexity and ambiguous situations.
• An eagerness to learn; You seek continuous feedback and input.
• 3+ years experience as a Product Manager ideally e-commerce focused.