Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a rewarding experience for members and are eager to connect with people at all touchpoints. Being bilingual in English and Spanish is essential for this role, allowing you to communicate effectively with a diverse member base. You thrive in an inclusive environment and are committed to fostering a sense of belonging among your colleagues and members alike.

What you'll do

As a Member Loyalty Representative at Oportun, your primary focus will be on creating and generating a unique member service experience. You will engage with members to understand their needs and provide tailored solutions that align with their financial goals. Your role will involve listening actively, helping members navigate their options, and ensuring they feel valued and supported throughout their journey with Oportun. You will work closely with your team to uphold the company's mission of delivering affordable credit to those left out of the financial mainstream.

What we offer

Oportun offers a differentiated experience where you can be part of a team that values diversity, equity, and inclusion. You will have the opportunity to grow within a mission-driven fintech company that has positively impacted millions of members. We celebrate our inclusive culture through various employee resource groups and initiatives that encourage sharing perspectives and fostering collaboration. Join us in making a difference in the financial lives of our members.