Empowering brands with digital experience solutions
Acquia, co-founded by Drupal creator Dries Buytaert in 2007, is a leading digital experience platform that empowers brands like Warner Music Group, NBC Sports, and Johnson & Johnson. Headquartered in the Financial District of Boston, MA, Acquia has raised $173.5 million in funding and was acquired b...
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Acquia's culture is deeply rooted in its origins from the Drupal Project, emphasizing open-source collaboration and innovation. The company values gro...
Acquia • Remote-United-States
Acquia is seeking a Key Account Manager to drive strategic partnerships across North America. You'll be responsible for client health, retention, and commercial expansion. This role requires strong relationship management skills and a results-oriented mindset.
You have a proven track record in account management, ideally with experience in managing key accounts and strategic partnerships. Your ability to build strong relationships with clients is paramount, as you will act as a trusted advisor to help them achieve their business goals. You are results-oriented and thrive in a role where you can drive growth and retention for your accounts. Your communication skills are excellent, allowing you to articulate value propositions clearly and effectively to diverse stakeholders. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on client satisfaction. You understand the importance of data-driven decision-making and are able to leverage insights to enhance client engagement and drive business outcomes.
Experience in the digital marketing or technology sector is a plus, as it will help you understand the unique challenges and opportunities faced by your clients. Familiarity with CRM tools and account management software will enable you to manage your accounts efficiently and effectively. A background in sales or business development can also be beneficial, as it will enhance your ability to identify growth opportunities within your accounts.
In this role, you will manage a portfolio of key accounts, ensuring their health and satisfaction while identifying opportunities for growth. You will serve as the primary point of contact for your clients, addressing their needs and concerns promptly and effectively. Your strategic mindset will allow you to develop account plans that align with both client objectives and Acquia's business goals. You will collaborate closely with internal teams, including sales, marketing, and product development, to ensure that your clients receive the best possible service and support. Regularly reviewing account performance metrics will be essential, as you will use this data to inform your strategies and drive continuous improvement. You will also be responsible for conducting regular check-ins with clients to assess their satisfaction and identify any potential issues before they escalate.
Acquia provides a supportive and inclusive work environment where you can thrive and grow your career. We offer competitive compensation and benefits, including health insurance, retirement plans, and opportunities for professional development. You will have the chance to work with a talented and diverse team that is passionate about delivering exceptional digital experiences for our clients. Our culture encourages collaboration and innovation, allowing you to contribute your ideas and make a meaningful impact on the business. We believe in empowering our employees to take ownership of their work and drive results, and we are committed to helping you achieve your career goals.
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