Technical Support Engineer

Who you are

You are an enthusiastic and detail-oriented individual with 1-3 years of experience in technical or cloud support. You possess a basic understanding of SQL and log analysis, and you are familiar with scripting languages such as PowerShell and Bash. Your exposure to REST and SOAP APIs equips you to handle various technical challenges effectively. You have good communication and analytical skills, and you are eager to learn and adapt to evolving cloud technologies. You thrive in collaborative environments and enjoy working closely with senior engineers and cross-functional teams.

What you'll do

In this role, you will analyze and resolve technical support cases raised by customers and internal teams. You will utilize diagnostic tools and logs to identify the root causes of issues, ensuring that you provide effective solutions. Collaboration is key, as you will work with peers and senior engineers to develop documentation, scripts, and troubleshooting guides that enhance the support process. When faced with complex or critical issues, you will escalate them following defined procedures to ensure timely resolution. Additionally, you will contribute to the internal knowledge base and support documentation, helping to improve the overall support experience. You will also participate in training sessions to enhance your cloud support and technical troubleshooting capabilities, ensuring you stay updated with the latest technologies.

What we offer

At NICE, we offer an ambitious work environment where you can challenge your limits and grow your career. You will have the opportunity to work with innovative cloud-based solutions and be part of a team that sets the highest standards in technical support. We encourage you to apply even if your experience doesn't match every requirement, as we value eagerness to learn and adapt. Join us and be part of a company that is committed to excellence and making a significant impact in the industry.