Transparent financing for modern consumers
Affirm, headquartered in Chinatown, San Francisco, CA, is a leading fintech company specializing in point-of-sale installment loans. With over 21 million consumers and 337,000+ merchants including Shopify, KAYAK, and Walmart, Affirm offers flexible payback options ranging from 3 to 36 months. The co...
Affirm offers a remote-first workforce policy, allowing employees to work from anywhere in their home country. Benefits include 18 weeks of paid paren...
Affirm's culture is centered around transparency and consumer empowerment, with a focus on delivering honest financial products. The company actively ...
Affirm is seeking a Senior Vendor Manager to lead performance and transformation across their global BPO vendor network. This role requires expertise in vendor management and strong analytical capabilities to drive vendor excellence and customer satisfaction.
You have extensive experience in vendor and BPO management, ideally with a strong analytical background that allows you to interpret and act on data effectively. You understand the importance of customer satisfaction and have a proven track record of driving vendor performance across multiple functional areas. Your leadership skills enable you to manage cross-functional initiatives and collaborate effectively with various teams. You are adept at defining operational strategies and have experience in vendor governance, including conducting executive-level meetings and performance reviews. You thrive in a senior leadership role and are comfortable making strategic decisions that impact the organization.
As a Vendor Manager at Affirm, you will be responsible for leading the performance and transformation of our global BPO vendor network. You will own vendor performance metrics across functional PODs, ensuring compliance with service level agreements and quality assurance outcomes. Your role will involve defining operational strategies for vendor allocations and performance recovery, as well as partnering with the Business Analyst team to develop necessary metrics and dashboards. You will use data to diagnose performance gaps and prioritize interventions, running ad-hoc analyses to support rapid decision-making. Additionally, you will lead initiatives that require coordination across various teams, ensuring alignment with the company's long-term vendor strategy.
At Affirm, we are committed to creating a supportive and inclusive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that values collaboration and innovation, working towards a mission of making credit more honest and accessible for consumers. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives contribute to our success.
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