Data Center Technician

Who you are

You are a detail-oriented individual with a strong understanding of hardware and network diagnostics — you thrive in environments where you can solve complex problems and ensure the smooth operation of critical infrastructure. You have a passion for technology and a desire to work in a fast-paced environment, contributing to the reliability of cloud services that power millions of businesses worldwide. You are comfortable working in a team setting, collaborating with engineers and specialists across various disciplines to maintain high standards of safety and security.

You possess a foundational knowledge of data center operations and are eager to learn more about the intricacies of cloud infrastructure — you understand the importance of maintaining uptime and reliability in a global context. You are adaptable and ready to participate in an on-call rotation, ensuring that you can respond to any issues that may arise promptly. Your commitment to excellence and continuous improvement drives you to seek out innovative solutions to enhance operational efficiency.

Desirable

Experience with physical repairs and maintenance of hardware components is a plus — you may have worked in similar roles or have relevant certifications that demonstrate your technical skills. Familiarity with networking concepts and troubleshooting techniques will help you excel in this position, as you will be responsible for diagnosing and resolving issues that affect data center performance.

What you'll do

As a Data Center Technician at Amazon, you will play a pivotal role in maintaining the heartbeat of AWS's global cloud infrastructure. Your responsibilities will include performing in-depth hardware and network diagnostics, followed by physical repairs to ensure that all systems are functioning optimally. You will collaborate with a diverse team of software, hardware, and network engineers, as well as supply chain specialists and operations managers, to deliver the highest standards of service.

You will be involved in the design, planning, delivery, and operation of AWS global infrastructure, contributing to the support of all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure continual access for customers. Your role will require you to troubleshoot and resolve issues efficiently, minimizing downtime and maintaining service quality.

In addition to your technical responsibilities, you will participate in an on-call rotation, which will require you to be available to address urgent issues as they arise. This aspect of the role will help you develop your problem-solving skills and deepen your understanding of data center operations. You will also have the opportunity to contribute to safety and security initiatives, ensuring that all operations adhere to Amazon's high standards.

What we offer

Amazon provides a comprehensive benefits package that includes medical, financial, and other forms of compensation. You will have access to a supportive work environment that encourages collaboration and innovation. The company values diversity and inclusion, fostering a culture where bold ideas are welcomed and empowered to come to fruition. You will be part of a team that is dedicated to maintaining the reliability of cloud services that millions of businesses depend on, making a significant impact in the technology landscape.

This position offers a unique opportunity to grow your career in the tech industry, with potential pathways to advance into more specialized roles within AWS. You will gain hands-on experience with cutting-edge technology and be part of a team that is at the forefront of cloud infrastructure development. We encourage you to apply even if your experience doesn't match every requirement — your passion for technology and commitment to excellence are what matter most.