Real-time data search and analytics for everyone
Elastic, headquartered in Union Square, San Francisco, CA, is a leading provider of real-time data search and analytics software. The company develops the Elastic Stack, which includes popular open-source tools like Elasticsearch, Kibana, Beats, and Logstash, and serves over 17,000 organizations, in...
Elastic offers fully paid health coverage for employees and their families, flexible work schedules, and a generous vacation policy. Employees enjoy a...
Elastic fosters a distributed workforce, emphasizing flexibility and work-life balance. The company values open-source development and encourages empl...
Elastic • United States
Elastic is seeking a Senior Support Engineer to provide expert-level support for their Search AI Platform. You'll work closely with a distributed team to deliver exceptional service and solutions. This role requires strong problem-solving skills and a collaborative mindset.
You have a strong background in technical support, ideally with experience in software or cloud-based solutions. You thrive in a collaborative environment and enjoy working with diverse teams across multiple time zones. Your communication skills are top-notch, allowing you to convey complex technical concepts clearly and effectively to both technical and non-technical stakeholders.
You are empathetic and patient, understanding the importance of providing exceptional customer service. You have a knack for troubleshooting and problem-solving, and you enjoy the challenge of resolving issues efficiently. Your ability to ask the right questions and guide users through technical challenges is a key strength.
Experience with search technologies or AI platforms would be a plus, as would familiarity with cloud services and security protocols. You are eager to learn and adapt to new technologies, and you have a growth mindset that drives you to continuously improve your skills.
As a Senior Support Engineer at Elastic, you will be responsible for providing expert-level support to customers using the Elastic Search AI Platform. You will troubleshoot and resolve technical issues, working closely with customers to understand their needs and provide tailored solutions. Your role will involve collaborating with core developers to ensure that customer feedback is integrated into product improvements.
You will also participate in training sessions and create documentation to help users better understand the platform. Your insights will contribute to enhancing the overall customer experience and ensuring that users can leverage the full potential of Elastic's offerings.
Elastic offers a dynamic work environment where you can grow your skills and make a meaningful impact. You will be part of a supportive team that values collaboration and innovation. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to empower organizations to harness the power of their data through search and AI technologies.
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