Technical Product Lead, Support Systems, YouTube

Who you are

You have a Bachelor’s degree or equivalent practical experience, along with 5 years of experience in system design or proficiency in programming languages such as Java, Python, JavaScript, and SQL. Your background includes 5 years of technical troubleshooting and leadership experience in product management or technical solutions delivery. You are familiar with artificial intelligence technologies, including Applied AI, Conversational Agents, and Agentic AI, and have experience managing product roadmaps focused on AI software products and technologies.

With 9 years of experience in systems design, product management, or software engineering roles, you have worked with AI teams or products, including both Google and third-party applications. You have a strong understanding of integrating internal systems and defining data architecture to effectively consume and expose data from various sources to end users. Your ability to draw insights from large data sets using AI to drive business and technology decisions is a key strength. You are also experienced in design thinking, design sprints, or experiment creation methods.

What you'll do

As a Product Lead in Support Systems, you will transform how viewers and creators find the support they need to enhance their YouTube experience. Your role will directly contribute to significantly improving user experience across all facets of the YouTube Support ecosystem, delivering innovative solutions that empower users and agents alike. You will leverage the power of Artificial Intelligence (AI) to fundamentally reshape our support decisions and communicate insights to build consensus across cross-functional teams. Your responsibilities will include communicating with executive business partners and influencing executive Business Technology leadership, articulating the value of AI investments in Customer Support, and successfully landing releases by working with stakeholders to provide comprehensive communication, documentation, training, troubleshooting, and support.

What we offer

At Google, you will be part of a team that values innovation and collaboration. You will have the opportunity to work on cutting-edge AI technologies that enhance user experiences on YouTube. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Join us in shaping the future of customer support through AI-driven solutions.