Empowering law enforcement with advanced technology
Axon Enterprise, Inc., headquartered in Scottsdale, Arizona, is a leading provider of technology solutions for law enforcement agencies. Known for its flagship product, the Taser, Axon also offers a suite of software and hardware products including body cameras and evidence management systems. With ...
Axon provides competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from comprehe...
Axon fosters a culture focused on public safety and accountability, emphasizing transparency and ethical practices. The company values innovation and ...
Axon • Atlanta, Georgia, United States
Axon is seeking a Manager of Technical Support to lead the Fusus team in Atlanta. You'll drive strategic decisions to enhance the technical support experience. This role requires strong leadership and problem-solving skills.
You have a proven track record in technical support management, with experience leading teams to deliver exceptional customer service. Your strong problem-solving skills enable you to tackle complex issues effectively, ensuring customer satisfaction and operational efficiency. You thrive in collaborative environments, valuing diverse perspectives and fostering a culture of teamwork and mentorship. Your ability to communicate clearly and empathetically helps you connect with both your team and customers, driving positive outcomes.
Experience in a technology-driven environment is a plus, as is familiarity with cloud software and devices. You are adaptable and open to new ideas, always looking for ways to improve processes and enhance the customer experience. A background in safety and justice issues aligns well with Axon's mission, making you a great fit for the team.
As the Manager of Technical Support for Fusus by Axon, you will oversee a team of 10-15 technical support professionals, guiding them in delivering top-notch support to customers. You will be responsible for driving key strategic decisions that enhance the 24/7 technical support experience, ensuring that your team is equipped to handle inquiries efficiently and effectively. Your leadership will help scale the team, fostering an environment that encourages agility and creative thinking.
You will collaborate closely with other departments to align support strategies with company goals, ensuring that customer feedback is integrated into product development and service improvements. Regularly analyzing support metrics will be part of your role, allowing you to identify trends and areas for improvement. You will also be involved in training and mentoring team members, helping them grow in their roles and develop their skills.
At Axon, you will be part of a mission-driven company that values your contributions and encourages personal and professional growth. We offer a hybrid work environment, allowing you to collaborate in person while also enjoying the flexibility of remote work. Our culture emphasizes connection and innovation, providing you with the opportunity to make a real impact in the community. Join us in our mission to protect life and drive meaningful change in society.
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