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Amazon • Seattle, Washington, USA
Amazon is seeking a Principal WW GTM Partner Specialist to drive go-to-market strategies for Amazon Connect. You'll leverage your expertise in CCaaS and partner development to create innovative solutions. This role requires significant experience in business development within the technology sector.
You are an experienced business development professional with a strong background in CCaaS, having successfully created and executed go-to-market strategies that drive business growth. Your expertise in building relationships with technology and consulting partners has enabled you to deliver innovative solutions that meet complex customer challenges. You understand the importance of AI in enhancing customer experiences and have a proven track record of leveraging technology to maximize customer lifetime value.
You possess excellent communication skills, allowing you to articulate complex strategies clearly to both technical and non-technical stakeholders. Your ability to collaborate with cross-functional teams ensures that you can align partner strategies with broader business objectives. You are data-driven, using analytics to inform your decisions and measure the success of your initiatives.
Your experience includes working with Global System Integrators, where you have developed and nurtured key partnerships that contribute to mutual growth. You are adept at identifying market opportunities and have a strategic mindset that allows you to navigate the competitive landscape effectively.
Experience in the AWS ecosystem is a plus, as is familiarity with AI technologies and their application in customer service. A background in technology sales or marketing will enhance your ability to succeed in this role.
In this role, you will own the end-to-end go-to-market strategy for Amazon Connect, collaborating closely with partner teams to develop and execute plans that drive adoption and growth. You will be responsible for recruiting and developing key technology and consulting partners, ensuring they have the resources and support needed to succeed in the market.
You will analyze market trends and customer feedback to refine strategies and identify new opportunities for growth. Your role will involve working closely with product teams to ensure that partner offerings align with customer needs and expectations. You will also engage with sales teams to provide them with the necessary tools and knowledge to effectively sell Amazon Connect solutions.
Your success will be measured by the growth of partner relationships and the impact of your strategies on customer satisfaction and retention. You will lead initiatives that transform support into success, leveraging AI and human agents to create seamless customer interactions.
At Amazon, we value innovation and collaboration. You will be part of a dynamic team that is dedicated to transforming the customer experience through cutting-edge technology. We offer a competitive compensation package, including equity and comprehensive benefits. You will have the opportunity to work in a supportive environment that encourages professional growth and development. Join us in our mission to create lasting customer relationships through innovative solutions.
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