Simplifying equity management for startups
Pulley is a fintech company based in Mountain View, CA, focused on simplifying equity management for startups. With $50.2 million in Series A funding, Pulley provides cap-table management and scenario modeling tools that help founders and employees understand equity value as their companies grow. Th...
Pulley offers unlimited vacation days, comprehensive health insurance, and stipends for commuting and meals, ensuring employee well-being....
Pulley's culture emphasizes transparency in equity management and supports startups in navigating complex funding stages. The team is dedicated to mak...
Pulley • Remote
Pulley is hiring a Senior Customer Success Manager to design and run scaled customer success programs for early-stage and SMB companies. You'll work closely with the team lead to create foundational playbooks and lifecycle flows. This role requires experience in customer success and program development.
You have a strong background in customer success, ideally with experience in early-stage and SMB environments. You understand the nuances of customer engagement and have successfully taken customer success initiatives from concept to execution. Your ability to blend strategic thinking with hands-on execution sets you apart, and you thrive in a collaborative environment where you can influence and drive change. You are comfortable working independently and are excited about the opportunity to shape the customer success motion at Pulley.
Experience in creating frameworks and playbooks for customer success programs is a plus. Familiarity with AI-driven tools and methodologies will enhance your ability to contribute effectively to the team.
In this role, you will partner with the team lead to define Pulley’s approach to supporting customers at scale. You will create the frameworks, playbooks, and mechanisms that ensure a consistent and predictable customer experience. Your responsibilities will include designing and running high-leverage programs that facilitate onboarding, training, and education paths for customers. You will analyze customer feedback and data to continuously improve the customer journey and ensure that customers derive maximum value from Pulley’s offerings. You will also collaborate with cross-functional teams to align customer success initiatives with product development and marketing strategies, ensuring a cohesive approach to customer engagement.
Pulley offers a competitive salary range of $100,000 to $155,000, reflecting the typical compensation for this role. We provide generous benefits, including a winter holiday break, parental leave, and stipends for work-from-home expenses, learning, wellness, and AI tools. Additionally, we offer a 401(k) match for US employees and a pension match for Canadian employees. Join us in our mission to empower founders and make equity management simpler and more accessible.
Apply now or save it for later. Get alerts for similar jobs at Pulley.
