Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
Amazon Vendor Services (AVS) is an paid service where dedicated Customer Success Managers support vendor's growth on Amazon and work together to achieve business objectives.
Key job responsibilities
Key job responsibilities
Program Strategy & Leadership
• Drive strategic AVS vendor support initiatives (Vendor Specialist Program and Vendor Live Chat) to ensure program excellence and stakeholder satisfaction
• Develop and execute data-driven strategies in partnership with business teams to optimize vendor operations
Operational Excellence
• Improve the Vendor Experience by leading initiatives that improve resolution time and quality
• Spearhead process optimization projects to enhance operational efficiency and deliver measurable cost savings
• Establish and maintain standardized processes, training protocols, and reporting mechanisms across teams
• Manage end-to-end project lifecycle from ideation to implementation, ensuring alignment with organizational goals
Analytics & Performance Management
• Transform complex data sets into actionable insights to drive strategic decision-making
• Track and report key performance metrics to senior leadership, highlighting achievements and addressing challenges
Stakeholder Management
• Partner with on and offshore teams, including cross-category teams, to identify and implement process improvements
• Provide regular status updates and executive summaries to senior management
About the team
The AVS Central Program Team's charter is to continuously improve the AVS service offering and efficiency of the CSM teams supporting the program. - 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams- Experience building processes, project management, and schedules
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience of Six Sigma/ Lean analytical techniques
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
