Federal Customer Success Executive

Who you are

You have a strong background in customer success, particularly within the federal sector, and understand the unique needs of Federal Agencies and the Department of Defense. Your experience allows you to effectively communicate and build relationships with diverse stakeholders, ensuring that customer needs are met and exceeded. You are technology-savvy, with a keen ability to learn and adapt to new software and tools, which enables you to demonstrate the value of Axon's products effectively. You thrive in a hybrid work environment, balancing remote work with in-person engagements to foster strong relationships with clients. Your strategic mindset allows you to conduct regular program reviews and discuss project updates, ensuring alignment with customer goals.

Desirable

Experience working with law enforcement or public safety organizations is a plus, as it provides you with insights into the specific challenges and requirements of these sectors. Familiarity with Axon's product line and its applications in enhancing workflows will set you apart. You are proactive in seeking out industry best practices and are committed to continuous learning and improvement.

What you'll do

As the Federal Customer Success Executive, you will serve as the main point of contact for a broad portfolio of customers within Federal Agencies and the DoD. You will conduct regular program reviews, discussing strategic projects and product adoption to ensure that customers are realizing the full value of their investment in Axon's solutions. Your role will involve developing a deep understanding of Axon's product line and customer workflows, allowing you to align solutions with customer needs effectively. You will learn and share industry best practices to address customer challenges and drive successful outcomes. Your ability to communicate effectively and build trust will be crucial as you partner with customers to enhance their daily operations through the adoption of Axon Evidence features.

What we offer

At Axon, we are committed to creating a workplace that values diversity and inclusion. We offer a supportive environment where you can grow and develop your skills while making a meaningful impact on public safety. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life. You will have the opportunity to work alongside passionate individuals who are dedicated to our mission of protecting life and improving justice. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.