Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success management, ideally within the healthcare sector, where you've developed strong relationships with clients and ensured their satisfaction with complex software solutions. Your ability to understand and navigate healthcare operations allows you to provide tailored support and insights that drive customer success. You are skilled in onboarding and training clients, ensuring they fully utilize the software to achieve their goals. You thrive in a collaborative environment, working closely with cross-functional teams to address customer needs and feedback. Your communication skills are top-notch, enabling you to engage effectively with stakeholders at all levels, from front-line users to C-suite executives. You are passionate about delivering value and continuously seek ways to improve customer experiences and outcomes.

What you'll do

As an Enterprise Customer Success Manager at Tennr, you will take ownership of the customer relationship from the initial onboarding phase through to renewal and expansion. You will develop and execute client success plans that align with their unique needs and objectives, ensuring they derive maximum value from our solutions. You will conduct hands-on training sessions, helping clients understand how to leverage our software effectively. Your role will involve gathering feedback from clients and translating it into actionable insights that inform product development and enhancements. You will collaborate with internal teams to address any issues that arise and ensure a seamless customer experience. Your strategic approach will help identify opportunities for upselling and cross-selling, contributing to the overall growth of the company. You will also play a key role in building a community among our clients, fostering engagement and collaboration.

What we offer

At Tennr, you will be rewarded with a competitive compensation package that includes equity and comprehensive benefits. Our Chelsea office provides a vibrant work environment where collaboration and innovation thrive. We offer unlimited PTO, ensuring you have the flexibility to recharge when needed. Our health benefits are fully covered for employees, and we provide an employer-funded 401(k) match to support your long-term financial goals. You will also enjoy competitive parental leave, reflecting our commitment to supporting our employees' families. Join us in making a meaningful impact in the healthcare industry while advancing your career in a supportive and dynamic environment.