Senior Account Manager - Strategic Accounts

Who you are

You have a proven track record in account management, ideally with experience in managing strategic accounts. Your ability to build strong relationships with clients is key — you understand their needs and work tirelessly to ensure their satisfaction. You thrive in a fast-paced environment and are comfortable taking on new challenges that push you beyond your comfort zone. You are a team player who values collaboration and communication, and you bring a positive attitude to every interaction.

You are results-driven and have a knack for identifying opportunities for growth within existing accounts. Your analytical skills allow you to assess client performance and develop strategies that align with their goals. You are adaptable and can pivot quickly in response to changing circumstances, ensuring that you always deliver value to your clients. Your passion for customer success is evident in everything you do, and you take pride in being a trusted advisor to your clients.

Desirable

Experience in the tech or logistics industry is a plus, as is familiarity with data-driven decision-making. You may have a background in sales or business development, which complements your account management skills. A strong understanding of market trends and customer behavior will help you excel in this role.

What you'll do

As a Senior Account Manager at Glovo, you will be responsible for managing and nurturing relationships with our strategic accounts. You will work closely with clients to understand their needs and develop tailored solutions that drive their success. Your role will involve regular communication with clients, ensuring they are satisfied with our services and identifying areas for improvement.

You will collaborate with internal teams to deliver exceptional service and support to your clients. This includes coordinating with operations, marketing, and product teams to ensure that client expectations are met and exceeded. You will also be responsible for tracking account performance and reporting on key metrics to both clients and internal stakeholders.

In addition to managing existing accounts, you will actively seek out new business opportunities within your portfolio. This may involve upselling additional services or identifying potential new clients. You will be expected to stay informed about industry trends and competitor activities to effectively position Glovo's offerings in the market.

What we offer

At Glovo, we pride ourselves on our unique culture and values. You will be part of a dynamic team that celebrates diversity and fosters an inclusive environment. We offer opportunities for career development and encourage you to bring your authentic self to work. Our office-first culture means that collaboration is at the heart of everything we do, and we believe in celebrating our wins together. Join us and be part of a company that is revolutionizing the way people connect with their everyday needs.