Customer Success Manager - Portuguese

Who you are

You have a strong background in customer success or account management, ideally with experience in the travel or experiences industry. You understand the importance of client relationships and are dedicated to helping clients achieve their goals. You possess excellent communication skills in both English and Portuguese, allowing you to connect with a diverse client base. You are a problem solver who can think critically and creatively to address client needs and challenges. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional service. You are passionate about the experiences industry and are eager to contribute to FareHarbor's mission of making experiences better for everyone.

Desirable

Experience with reservation software or similar tools is a plus. Familiarity with the travel industry and its dynamics will help you understand client needs better. A proactive approach to learning and adapting to new technologies will be beneficial in this role.

What you'll do

As a Customer Success Manager at FareHarbor, you will be the primary point of contact for clients, guiding them through the onboarding process and ensuring they are set up for success. You will conduct regular check-ins with clients to assess their satisfaction and identify opportunities for improvement. You will collaborate with the product and engineering teams to relay client feedback and advocate for enhancements that will benefit users. You will develop training materials and resources to help clients maximize their use of FareHarbor's tools. You will analyze client data to track usage patterns and identify trends that can inform your approach to client engagement. You will work closely with the sales team to support upselling and cross-selling opportunities, ensuring clients are aware of all the features available to them. You will participate in industry events and webinars to represent FareHarbor and share best practices with clients.

What we offer

FareHarbor offers a dynamic work environment where you can grow your career while making a meaningful impact in the experiences industry. You will be part of a supportive team that values collaboration and innovation. We provide opportunities for professional development and encourage you to bring your unique perspective to the table. Our company culture is built on core values that prioritize client success and teamwork. We believe in recognizing and rewarding hard work, and we offer competitive compensation packages to our employees. Join us in shaping the future of travel and experiences.