Connecting food lovers with local restaurants
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
DoorDash USA • Tempe, AZ; Chicago, IL
DoorDash is seeking a Merchant Success Manager for their New Verticals team to drive the success and growth of non-restaurant merchants. You'll act as a trusted advisor, optimizing their presence on DoorDash and identifying opportunities for revenue growth.
You have a strong background in account management or customer success, ideally within a fast-paced environment. You excel at building relationships and have a knack for understanding business needs — you know how to listen and provide tailored solutions that drive results. Your analytical skills allow you to interpret data effectively, helping merchants optimize their operations and performance on the DoorDash platform. You thrive in dynamic situations and can adapt quickly to changing priorities, turning challenges into opportunities for growth. You are a proactive problem solver who enjoys collaborating with diverse teams to achieve common goals. You understand the importance of customer retention and are committed to ensuring that merchants feel supported and valued.
As a Merchant Success Manager, you will own a portfolio of non-restaurant merchants, guiding them through their journey with DoorDash. You will conduct regular business check-ins to assess their needs and performance, addressing any operational issues that arise. Your role will involve recommending data-driven strategies that enhance their presence on the platform and drive revenue growth. You will collaborate closely with internal teams to support merchants during product rollouts and ensure they have the resources needed to succeed. You will also contribute to strategic initiatives that expand DoorDash's offerings in new verticals, helping to shape the future of local commerce. Your ability to manage multiple accounts while maintaining a high level of service will be crucial to your success in this role.
At DoorDash, we believe in empowering our employees to make a difference. You will have the opportunity to work in a collaborative environment where your ideas are valued and can lead to impactful changes. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in redefining local commerce and making a positive impact on communities across the U.S. We encourage you to apply even if your experience doesn't match every requirement — we value diverse perspectives and backgrounds.
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