Technical Support Engineering

Who you are

You are someone who thrives in a customer-focused environment and is eager to help others resolve their technical issues. You possess strong problem-solving skills and are willing to learn and adapt to new technologies. You understand the importance of delivering exceptional customer experiences and are motivated to contribute to a team that values collaboration and innovation. You may have some experience in technical support or a related field, but what matters most is your passion for helping customers succeed with Microsoft products.

What you'll do

As a Technical Support Engineer at Microsoft, you will own and troubleshoot customer technical issues, ensuring that they receive the support they need to maximize their investment in Microsoft products. You will work closely with customers to understand their challenges and provide effective solutions. Your role will involve collaborating with various teams within the Customer Service & Support organization to drive alignment and execution in delivering seamless support experiences. You will also have the opportunity to develop your technical proficiency and enhance your problem-solving and research skills as you engage with customers and resolve their issues.

What we offer

Microsoft offers a dynamic work environment where you can grow your career and develop your skills. You will be part of a team that is dedicated to empowering customers and driving AI transformation. The company values diversity and inclusion, ensuring that all employees feel supported and valued. You will have access to various resources and training opportunities to help you succeed in your role and advance your career within the organization.