Customer Experience Manager

Who you are

You are an organized and proactive team player who excels at coordinating projects and supporting cross-functional teams. You bring clarity to complexity, help drive progress, and take responsibility for your assigned tasks. You’re not just a doer—you’re a connector and collaborator who helps turn plans into action. You’re eager to learn, adaptable, and ready to contribute to initiatives that move the business forward. You likely see the big picture but are comfortable digging into the details, build trust and work effectively across teams, even without direct authority, and communicate clearly and with empathy.

Desirable

You have a knack for asking questions and helping challenge the status quo when needed. Your ability to move quickly and learn on the fly will be essential in this role, as you will be working in a fast-paced environment where adaptability is key.

What you'll do

In this role, you will support Product and Engineering as well as cross-functional teams including Sales, Marketing, Customer Success, Professional Services, and Business Systems. You will help ensure operational excellence and alignment across your assigned programs. Your responsibilities will include coordinating projects, tracking progress, and ensuring that initiatives are executed effectively. You will work closely with leaders and team members across Outreach, supporting the execution of our core rhythm of business and strategic initiatives. You will help programs land effectively and deliver impact, making your contributions vital to the success of the organization.

What we offer

Outreach provides a collaborative environment where you can thrive and grow. You will have the opportunity to work with global organizations and contribute to impactful projects. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of sales technology and making a difference in the industry.