IT Support Analyst

Who you are

You are an IT Support Analyst with a strong desire to help others and ensure that technology runs smoothly for users. You have a foundational understanding of IT systems and are eager to learn and grow in your role. You thrive in a collaborative environment and are committed to providing excellent customer service. You understand the importance of communication and can explain technical concepts to non-technical users effectively. You are adaptable and can handle various challenges that arise in a fast-paced environment. You are passionate about technology and enjoy solving problems, making you a valuable asset to the team.

What you'll do

As an IT Support Analyst, you will be responsible for providing technical support to users across the organization. You will troubleshoot hardware and software issues, ensuring that all IT systems are functioning correctly. You will assist users with their inquiries and guide them through resolving technical problems. You will document issues and solutions to help improve the support process and contribute to a knowledge base for future reference. You will collaborate with other IT team members to implement solutions and improve overall system performance. You will also participate in training sessions to enhance your skills and stay updated on the latest technologies.

What we offer

Iterable offers a supportive work environment where you can grow your skills and advance your career in IT support. You will be part of a diverse and inclusive team that values collaboration and innovation. The company is committed to employee well-being and provides resources to help you maintain a healthy work-life balance. You will have the opportunity to work with cutting-edge technology and contribute to a leading customer engagement platform. Iterable encourages continuous learning and development, providing access to training and professional growth opportunities.