Engineering Project Manager (SAP SM/SD), Enterprise Systems

Who you are

You have over 6 years of experience in SAP configuration, particularly in service management, where you've successfully led projects from inception to completion. Your hands-on experience with SAP's Customer Service solution has equipped you with the skills to understand complex business needs and translate them into effective technical solutions. You are a creative thinker who thrives in collaborative environments, and you enjoy the challenge of driving initiatives that make a significant impact on customer service operations.

Your project management skills are complemented by a strong understanding of compliance and fraud control standards, such as Stonehenge and SAP encryption. You have a proven track record of managing resources, budgets, and timelines effectively, ensuring that projects are delivered on time and within scope. You are adept at leading integration tests across various systems, ensuring that solutions are robust and meet the needs of all stakeholders.

You are motivated by the opportunity to work with cross-functional teams, collaborating closely with business units to identify their specific needs and recommend scalable solutions. Your ability to communicate effectively with both technical and non-technical stakeholders allows you to bridge gaps and foster a collaborative atmosphere.

Desirable

Experience with global project implementations and a deep understanding of Apple's operational and financial transactional platforms would be a plus. Familiarity with industry standards and best practices in project management will further enhance your candidacy.

What you'll do

As a Senior Engineering Project Manager at Apple, you will play a crucial role in the SAP Global Systems organization, driving initiatives that support Customer Service Management business areas. You will work closely with business teams to gather requirements, recommend solutions, and implement them efficiently. Your responsibilities will include leading integration tests across IS&T and partner systems, ensuring that all solutions are robust and compliant with industry standards.

You will be responsible for managing project timelines, budgets, and resources, ensuring that all initiatives are delivered on time and within scope. Your role will involve regular communication with stakeholders to keep them informed of project progress and to address any challenges that may arise. You will also be tasked with building solutions for compliance and fraud control, leveraging your expertise in SAP to ensure that all systems meet the necessary standards.

In this role, you will have the opportunity to think creatively and propose innovative solutions that enhance customer service operations. You will collaborate with various teams within Apple, contributing to the overall success of the organization by ensuring that customer service processes are efficient and effective.

What we offer

Apple offers a dynamic work environment where you can make a difference. You will be part of a team that values creativity and innovation, and you will have the opportunity to work on projects that have a significant impact on customer experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

You will receive competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us at Apple and be part of a team that is dedicated to excellence and innovation in customer service management.