Supervisor, Customer Support

Who you are

You have experience in customer support and are passionate about leading a team to deliver exceptional service. As a supervisor, you understand the importance of coaching and mentoring your team members, ensuring they are equipped to handle customer inquiries and escalations effectively. You thrive in a fast-paced environment and are committed to maintaining high standards of productivity and quality in customer interactions. Your leadership style is collaborative, and you believe in empowering your team to achieve their best work. You are adaptable and can navigate the challenges that come with managing a support team in a dynamic industry.

What you'll do

In this role, you will oversee the daily operations of the Level 1 Customer Support team, ensuring that all team members are aligned with the company's goals and objectives. You will be responsible for coaching your team, providing them with the tools and insights they need to succeed in their roles. Handling customer escalations will be a key part of your responsibilities, as you work to resolve issues promptly and effectively. You will also contribute to the overall productivity of the support team, leading by example and fostering a culture of excellence. Your goal is to empower your team to deliver fast, consistent, and world-class support to our customers.

What we offer

At Samsara, you will be part of a pioneering company that is transforming physical operations through IoT technology. We offer a supportive work environment where you can make a significant impact. As a recently public company, we provide opportunities for growth and development, allowing you to shape your career while contributing to our mission of improving safety, efficiency, and sustainability in various industries. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.