Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success management, particularly with enterprise clients, and understand the nuances of guiding large organizations through complex transformations. Your experience has equipped you with the ability to build strong relationships and act as a strategic partner to your clients, ensuring they achieve their desired outcomes. You are adept at collaborating with cross-functional teams, including sales and advisory services, to deliver measurable business impact. You possess excellent communication skills, allowing you to articulate value propositions clearly and effectively to stakeholders at all levels. You are passionate about customer-centricity and are driven to help organizations align their strategies around their customers' needs. You thrive in a remote work environment and are comfortable managing your time and priorities effectively.

What you'll do

In this role, you will take ownership of customer outcomes from start to finish, ensuring that clients receive the support they need throughout their journey management transformation. You will work closely with enterprise sales teams to identify opportunities for expansion and renewals, playing a critical role in driving Net Revenue Retention (NRR). Your responsibilities will include conducting regular check-ins with clients to assess their satisfaction and address any concerns proactively. You will also collaborate with Journey Management Coaches and other internal teams to provide tailored solutions that meet the unique needs of each enterprise client. By leveraging data and insights, you will help clients make informed decisions that enhance their customer-centric strategies. You will be responsible for tracking and reporting on key performance indicators related to customer success, ensuring that both your clients and your organization achieve their goals.

What we offer

TheyDo offers a fully remote work environment, allowing you to collaborate with a diverse team representing over 30 nationalities across 27 countries. We are committed to fostering a people-first culture that values diversity and inclusion. As part of our team, you will have the opportunity to shape the future of journey management and make a significant impact on how enterprises operate. We encourage you to apply even if your experience doesn't match every requirement — your unique skills and perspective could be just what we need to succeed. Join us in our mission to make journey management the most powerful business tool in the world.