Product Support Technician

Who you are

You are a tech-savvy individual who thrives in a collaborative environment, eager to support customers globally. Your problem-solving skills enable you to tackle technical issues effectively, ensuring a positive customer experience. You possess strong communication and active listening skills, allowing you to explain technical details to non-technical users with clarity and patience. You are passionate about helping people and have a natural ability to build rapport with customers, turning them into 'Raving Fans' through exemplary service. You are proactive in identifying ways to improve processes and enhance the customer journey, consistently meeting departmental SLAs while maintaining a customer-first mindset.

What you'll do

In this role, you will provide hardware and software support to customers via phone, email, and chat, ensuring clear and supportive communication. You will troubleshoot wireless networks, printers, and payment devices, keeping customers informed throughout the process. Collaborating with internal teams, you will resolve customer issues quickly and effectively, acting as the customer's voice by sharing feedback with Product and Development teams to improve the platform. Your impact will be measured by the happiness and retention rates of our customers, as you work to maintain a strong active customer community.

What we offer

TouchBistro fosters an inclusive workplace where all individuals have the opportunity to succeed. You will be part of a growing Customer Success team, contributing to the overall mission of helping restaurateurs streamline their operations and deliver stellar guest experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.