Technical Support Specialist

Who you are

You have experience in technical support roles, ideally with a background in customer service and technology. You thrive in environments where you can solve complex problems and provide exceptional support to customers. Your ability to communicate effectively with both customers and internal teams makes you a trusted advisor. You are curious and eager to learn, always looking for ways to improve processes and enhance the customer experience. You enjoy collaborating with cross-functional teams and are comfortable navigating fast-paced environments. You have a strong understanding of AI technologies and how they can be applied to customer service.

What you'll do

As a Technical Support Specialist at Intercom, you will own complex technical queries and act as a liaison between customers and internal teams. You will help shape the future of our Support organization by driving improvements in product and processes. Your role will involve troubleshooting technical issues, providing solutions, and ensuring customer satisfaction. You will collaborate with engineering and product teams to communicate customer feedback and drive product enhancements. You will also participate in training and mentoring new team members, sharing your knowledge and expertise to help them succeed. Your contributions will directly impact the quality of customer service provided by Intercom.

What we offer

Intercom offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that values collaboration and innovation, working together to deliver exceptional customer experiences. We provide opportunities for professional development and encourage you to take ownership of your role. Our culture is built on trust and respect, and we believe in empowering our employees to make a difference. Join us in our mission to transform customer service through AI technology.