Associate Manager, Fraud Disputes

Who you are

You have experience in managing teams and are skilled in handling complex disputes and complaints. You possess the ability to make fact-based decisions and communicate effectively with various stakeholders within the organization. You are committed to operational excellence and have a keen eye for identifying training needs within your team. Your leadership style fosters a collaborative environment where team members can thrive and develop their skills. You understand the importance of maintaining updated policies and procedures to ensure the team's success. You are adaptable and can navigate the challenges that come with managing disputes in a fast-paced financial services environment.

What you'll do

As the Associate Manager of Fraud Disputes, you will lead a team dedicated to managing disputes, complaints, and appeals. You will be responsible for training and developing your team, ensuring they have the necessary skills to handle complex cases effectively. You will work closely with the Manager of Banking Operations to implement best practices and drive operational excellence. Your role will involve making timely and accurate decisions on disputes, explaining these decisions to all levels of the organization. You will also be tasked with creating and maintaining policies and procedures that guide your team's operations. Your leadership will be crucial in decreasing the overall accuracy of dispute decisions and enhancing the team's performance.

What we offer

At SoFi, we are committed to shaping a brighter financial future for our members. We offer a dynamic work environment where you can invest in your career and personal growth. You will have the opportunity to work with innovative technology and be part of a team that is transforming the financial services industry. We value our employees and provide a supportive culture that encourages collaboration and development. Join us in making a direct impact on people's lives through our financial services.