Effortless data integration for every business
Fivetran, headquartered in Oakland, CA, is a leading data integration platform that simplifies the process of centralizing data for businesses. With over 1,001 employees, Fivetran has raised $727.7 million in funding, including a $565 million Series D round led by Andreessen Horowitz in 2021. The pl...
Fivetran offers a comprehensive benefits package including 100% paid Medical, Dental, Vision, and Basic Life Insurance starting on day one, a 401k mat...
Fivetran fosters a culture of innovation and adaptability, continuously improving its cloud applications to meet changing data needs. The company emph...
Fivetran • Bengaluru, Karnataka, India, APAC
Fivetran is hiring a Junior Customer Support Engineer to provide technical support and ensure customer satisfaction. You'll work closely with customers to resolve issues and enhance their experience with Fivetran's data solutions. This role requires a collaborative mindset and a passion for customer service.
You are a Junior Customer Support Engineer with a strong desire to help customers succeed. You thrive in a collaborative environment and enjoy tackling technical challenges. Your communication skills allow you to effectively engage with customers and understand their needs. You are adaptable and willing to work during fixed night IST hours, demonstrating your commitment to providing excellent support. You may not have extensive experience, but your eagerness to learn and grow in a technical capacity sets you apart.
In this role, you will work closely with Fivetran customers to ensure timely resolution of reported incidents. You will act as a technical champion for customers, guiding them through troubleshooting processes and providing solutions to their issues. Your responsibilities will include collaborating with internal teams to escalate complex problems and ensuring that customer feedback is communicated effectively. You will also contribute to creating documentation and resources that enhance the customer support experience. Your role will require you to stay updated on Fivetran's products and services to provide informed assistance to customers.
Fivetran offers a supportive work environment where you can develop your skills and grow your career. You will have the opportunity to work with a talented team that values collaboration and innovation. The company provides flexibility in work arrangements, allowing you to balance your professional and personal life. Additionally, you will be part of a mission-driven organization that is dedicated to making data access simple and reliable for customers around the world.
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