The EU AMXL Amazon Customer Excellence System (ACES) team is seeking an enthusiastic and data-driven Field ACES Manager to contribute to the improvement and growth of the EU Last Mile (LM) Operations network. This is a great opportunity to join an entrepreneurial business that is growing at an incredible pace. You will scope end-to-end customer benefits through process improvement and floor support to achieve continuous improvement and operational excellence in EU AMXL Last Mile Operations. This job requires more than 25% travel and night shifts across Delivery stations in Germany and might extend to other EU countries of AMXL presence.
Key job responsibilities
•Manage projects of new initiative, coordinating with last mile operations team on implementation.
•Regular sites visits in Germany across delivery stations for improvement opportunities and process audits.
•Collaborate with partner teams and stakeholders to identify business needs and implement scalable solutions.
•Analyze metrics to identify issues and provide data-driven solutions.
A day in the life
About the team
The ACES (Amazon Customer Excellence System) team sets the worldwide bar for operational excellence in all Delivery Stations through standardization and a continuous improvement culture. We lead large-scale programs that drive operational improvements and support other teams in Amazon to deliver enhanced solutions and expand the network, offering best-in-class customer experiences.•Bachelor's degree
•Expeience in program/project management experience, delivering cross-functional programs •Experience using data and metrics to drive actions
•Process improvement experience
•Business-level English proficiency (reading and writing) •Proficient in Excel and SQL
•Ability to work in a fast-paced environment where continuous innovation is desired
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