Customer Success Manager - Boston

Who you are

You have 5-7 years of experience in customer success or a related field, demonstrating a strong ability to build and maintain long-term relationships with clients. Your communication skills are exceptional, allowing you to advocate for customers effectively while also conveying the value of the Datadog product. You are detail-oriented and motivated by the opportunity to make a visible impact through your work. You thrive in a collaborative environment and understand the importance of teamwork in achieving customer satisfaction.

Desirable

Experience in a technology or SaaS environment is a plus, as it will help you understand the unique challenges and opportunities that customers face. Familiarity with customer success methodologies and tools will enhance your ability to identify customer needs and drive product adoption.

What you'll do

As a Customer Success Manager at Datadog, you will partner with the sales team to ensure a smooth transition and onboarding experience for new customers. You will proactively build relationships with customers, creating mutual trust and understanding their unique needs. Your role will involve carrying out the full sales cycle for growth opportunities within existing customer accounts, ensuring that customers are leveraging the Datadog solution effectively. You will monitor usage trends to identify renewal risks and promote greater adoption rates, acting as an advisor to customers throughout their journey with Datadog.

Collaboration is key in this role, as you will work cross-functionally with internal teams such as Support, Product, Finance, and Legal to address customer needs and enhance their experience. You will advocate for the customer internally, ensuring that their feedback is heard and acted upon. Your efforts will contribute to a positive customer experience and help drive product attachment and growth.

What we offer

At Datadog, we value our office culture and the relationships it fosters. We operate as a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. You will be part of a dynamic team that is committed to customer success and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to grow and succeed within our organization.