The data hub for operational data and AI
Conduktor is a B2B SaaS company headquartered in Holborn, London, specializing in operational data management and AI readiness. With $54 million in Series A funding, Conduktor empowers enterprises like BMW and Lufthansa to streamline their real-time data processes, ensuring data quality and complian...
Employees enjoy a flexible work-from-home policy (2 days/week), private medical insurance, a pension plan, and stock options. Additional perks include...
Conduktor fosters a culture focused on tackling the complexities of real-time data management. The company values stability and clarity in data proces...
Conduktor • London
Conduktor is seeking a Customer Success Manager fluent in French to manage and grow customer relationships across EMEA and North America. This role requires strong communication skills and a focus on customer value realization.
You are a Customer Success Manager with experience in managing customer relationships and ensuring successful platform adoption. You are fluent in both French and English, allowing you to effectively communicate with a diverse customer base. You understand the importance of customer value and are dedicated to helping clients expand their usage of the platform over time. You thrive in collaborative environments, working closely with sales and solutions architecture teams to provide a seamless customer experience. You have a proactive approach to problem-solving and are skilled at identifying opportunities for customer growth.
Experience in the tech industry, particularly with tools related to data and real-time processing, is a plus. Familiarity with Apache Kafka or similar technologies would be beneficial. You are comfortable working in a hybrid setting, balancing in-office collaboration with remote work. You possess strong organizational skills and can manage multiple customer accounts effectively.
In this role, you will take ownership of customer relationships, ensuring they realize the full value of Conduktor's offerings. You will engage with customers post-sale, guiding them through the onboarding process and addressing any challenges they may face. Your goal is to foster long-term partnerships that lead to increased customer satisfaction and retention. You will collaborate with the sales team to identify upsell opportunities and work with solutions architects to tailor the platform to meet customer needs. Regular check-ins and feedback sessions will be part of your routine to ensure customers are achieving their desired outcomes.
You will also be responsible for tracking customer engagement metrics and reporting on customer health to internal stakeholders. Your insights will help shape product development and customer support strategies. You will participate in training sessions to stay updated on product features and enhancements, enabling you to provide informed guidance to customers. Your role is crucial in driving customer success and contributing to Conduktor's growth trajectory.
Conduktor provides a dynamic work environment with opportunities for professional growth and development. You will be part of a team that values collaboration and innovation. The company offers a hybrid work model, allowing flexibility in your work schedule. You will have access to resources and tools that empower you to succeed in your role. Conduktor is committed to fostering a culture of inclusivity and support, encouraging you to bring your whole self to work. Join us in our mission to help developers harness the power of real-time data.
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