At Amazon, we are working to be the most Customer-centric company on earth and as part of that we’re constantly looking at taking to a new level in how we fulfil and deliver customer orders. We are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers.
We are looking for an Insight Manager to join the EU Last Mile DSP Network Health Team. This person will need to work closely with senior leaders in the Last Mile space as well as key partner organizations to ensure success. The Insight Manager will collaborate on building, executing and reporting partners insights for Network Health (NH) and the Delivery Service Partners program. This includes working closely with legal, account managers, operations, tech and other internal teams to build and refine models to better understand our DSP partners.
Apply using English version of CV.
Key job responsibilities
• Develop scalable frameworks that will drive quality insights regarding DSP partners
Partner with cross-functional stakeholders across various organizations, geographies, and leadership levels to drive programs that enable DSPs and Amazon Logistics to be successful
• Analyze metrics and patterns of behavior to inform business decisions
• Operate and deliver in a fast-paced environment
• Collaborate with Data Analytics and Tech teams to articulate and prioritize feature needs for analytics and reporting
• Oversee the development and improvement of existing insight processes
• Manage multiple projects and tasks ensuring timelines are met, resource needs are understood
• Create SOPs and drive process improvements
• Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
• Able to switch between supporting, leading and managing
• Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution. Comfortable in operating in a fast paced environment
• Collaborating with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development
About the team
The Network Health team is part of the wider EU DSP organization. Our role is to work closely with our stakeholders in assessing the health of our business partners (i.e. the network) and how we can improve the “win-win” collaboration with our DSPs while improving performance and compliance.• Experience in managing projects
• Experience managing stakeholders
• Experience in data analysis
• Experience with data visualization using Quicksight or similar data visualization tools
• Experience in using excel
• Experience working directly with business stakeholders to translate between data and business needs
• Experience working in an ambiguous environment
• Experience in improving processes
• Experience in working with a variety of organizations and management levels
• Bachelor’s degree
• Excellent verbal/written communication skills
• Ability to work across multiple teams to create solutions to monitor business performance and interpret key performance metrics into actionable recommendations.
• Master degree / MBA
• Experience in scripting for automation (e.g. Python) and SQL skills.
• Experience in operations, sales, business development or logistics
• Strategy consulting
• Experience programming to extract, transform and clean large (multi-TB) data sets
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