Healthcare Software Support Representative - Touch MD (Remote - United States)

Who you are

You are a dedicated individual with a strong interest in healthcare technology and customer support. You thrive in a role where you can assist others and ensure their satisfaction with software applications. Your communication skills are top-notch, allowing you to effectively address customer inquiries and issues. You understand the importance of compliance with regulations such as HIPAA and ERISA, and you are committed to maintaining high standards of conduct and behavior in your work. You are adaptable and willing to learn, ready to tackle challenges as they arise in a fast-paced environment.

Desirable

Experience in a customer support role or familiarity with software applications is a plus, but not required. A background in healthcare or technology can help you excel in this position, as you will be working with specialized software solutions. You are open to feedback and eager to develop your skills further in the healthcare technology field.

What you'll do

As a Healthcare Software Support Representative, you will be the first point of contact for customers seeking assistance with Nextech software applications. You will handle incoming calls, emails, and error reports, ensuring timely responses to customer inquiries. Your primary responsibility will be to resolve software issues and questions using known solutions, while escalating more complex issues to the appropriate channels. You will maintain detailed records of customer interactions and resolutions, contributing to the overall improvement of the support process. Your role is crucial in maintaining customer satisfaction and ensuring that users have a positive experience with our software solutions.

You will also participate in ongoing training and development opportunities to enhance your knowledge of Nextech products and the healthcare technology landscape. Collaborating with other team members, you will share insights and best practices to improve the support experience for all customers. Your contributions will help shape the future of customer support at Nextech, as we strive to provide exceptional service and support to our clients.

What we offer

Nextech is committed to investing in our employees, offering competitive pay and a generous bonus structure. We provide comprehensive healthcare benefits and a wellness program designed to support your overall well-being. Our company culture emphasizes diversity and inclusion, encouraging individuals from all backgrounds to apply. You will have the opportunity to grow within the organization, gaining valuable experience in the healthcare technology sector while making a meaningful impact on customer satisfaction. We believe in fostering a supportive work environment where you can thrive and develop your skills.