Senior Customer Success Manager

Who you are

You have a proven track record in customer success management, ideally with experience in the tech industry. Your ability to build deep relationships with clients is complemented by your strategic mindset, allowing you to align customer goals with product value effectively. You thrive in a customer-centric environment and are passionate about helping clients achieve measurable business outcomes. You understand the importance of proactive engagement and are skilled at managing a portfolio of accounts, ensuring that each customer receives the attention they need to succeed.

Your experience includes working with mid-market accounts, where you've demonstrated your ability to bridge the gap between customer needs and product offerings. You are comfortable acting as a trusted advisor, guiding clients through their journey with the product and ensuring they derive maximum value. You possess excellent communication skills, enabling you to articulate complex concepts clearly and effectively to diverse audiences.

Desirable

Experience in a SaaS environment is a plus, as is familiarity with technical interviewing tools or platforms. You are adaptable and can work across different time zones, particularly CST and EST, to meet the needs of your clients. A background in sales or account management can also enhance your ability to succeed in this role.

What you'll do

As a Senior Customer Success Manager at CoderPad, you will own a portfolio of 40-50 mid-market accounts, ensuring that each client achieves their desired outcomes through strategic engagement. You will proactively reach out to customers to understand their goals and challenges, providing tailored solutions that align with their needs. Your role will involve deep relationship management, where you will act as a trusted advisor, helping clients navigate the technical interviewing process with our tools.

You will collaborate closely with internal teams, including product and engineering, to relay customer feedback and advocate for enhancements that will improve the user experience. Your strategic execution will be key in driving customer satisfaction and retention, as you work to ensure that clients see measurable results from their use of CoderPad.

In addition to managing relationships, you will also be responsible for tracking customer success metrics and reporting on account health. This data-driven approach will allow you to identify opportunities for upselling and cross-selling, contributing to the overall growth of the company. You will participate in regular check-ins and business reviews with clients, ensuring that they are aware of new features and best practices that can enhance their experience.

What we offer

At CoderPad, we are committed to creating a more inclusive tech community, and we believe that starts with our team. We offer a supportive work environment where you can thrive and make a real impact. You will have the opportunity to work with a talented team dedicated to improving the technical interviewing experience for our clients. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to enhance equality of opportunity in tech through innovative solutions.