Business Travel Consultant - Italian - Start Date: March 2026

Who you are

You are a dedicated individual with a strong focus on customer satisfaction, ready to take ownership of resolving travel-related issues. Your ability to communicate effectively and collaborate with internal teams ensures that travelers can navigate their journeys seamlessly. You possess a keen understanding of the travel industry and are comfortable using various tools to assist customers. Your empathetic attitude and professional demeanor make you an excellent communicator, both verbally and in writing. You thrive in a fast-paced environment and can multitask effectively, quickly assessing customer needs and preferences. You are flexible and willing to work rotating shifts, demonstrating your commitment to providing top-tier support.

What you'll do

In this role, you will provide exceptional travel support through various channels, including chat, calls, and emails. You will maintain up-to-date knowledge on suppliers, destinations, and systems to assist customers effectively. Your responsibilities will include accurately handling hotel, flight, car, and rail bookings while guiding customers in self-service options on the Navan platform and app. You will respond promptly to customer inquiries, ensuring that you meet SLA expectations and adhere to company policies. Additionally, you will give valuable feedback to stakeholders on goal progress and key processes, participating in team meetings to stay current on travel industry updates. Your contributions will directly impact daily operations and enhance traveler experiences.

What we offer

At TripActions, we are committed to creating a supportive and innovative work environment. As a member of our Travel Experience team, you will have the opportunity to influence product development and improve customer-facing platforms. We value your feedback and encourage you to share insights that can enhance our services. You will work alongside a team of dedicated professionals who are passionate about making travel seamless and empowering. We offer flexible work arrangements and a culture that prioritizes collaboration and continuous improvement. Join us in our mission to power in-person connections through relentless innovation.