Technical Support Engineering

Who you are

You have a proven track record in technical support engineering, with experience leading teams to resolve complex customer issues effectively. Your deep product knowledge enables you to understand customer needs and drive product improvements. You excel in managing customer relationships, ensuring that every interaction is seamless and exceeds expectations. Your ability to leverage AI technology enhances the support experience, allowing you to prevent future problems and maximize customer satisfaction. You are passionate about empowering customers and helping them achieve more from their Microsoft investments.

Desirable

Experience in a customer-facing technical role within the technology sector is a plus. Familiarity with Microsoft’s product portfolio and services will help you navigate customer inquiries more effectively. You are comfortable working in a fast-paced environment and can adapt to changing customer needs and technological advancements. Your strong communication skills allow you to articulate technical concepts to non-technical stakeholders, fostering trust and collaboration.

What you'll do

In this role, you will lead a team of support engineers, guiding them in resolving technical issues for customers across Microsoft’s product suite. You will be responsible for managing the customer relationship from a support standpoint, ensuring that your team delivers exceptional service. Your leadership will drive the team to enhance customer experiences, leveraging AI technology to streamline support processes. You will collaborate with cross-functional teams to identify areas for product improvement based on customer feedback and technical challenges encountered. Your role will also involve mentoring team members, fostering their professional growth, and encouraging a culture of continuous learning and improvement.

What we offer

Microsoft provides a dynamic work environment where you can grow your career and make a significant impact on customer success. You will have access to cutting-edge technology and resources to enhance your skills and knowledge. The company values diversity and inclusion, creating a supportive atmosphere for all employees. Competitive compensation and benefits packages are offered, along with opportunities for professional development and advancement within the organization. Join us in our mission to empower every person and organization on the planet to achieve more.