Solutions Engineer

Who you are

You have a strong background in technical consulting or solutions engineering, ideally with experience in analytics platforms. You understand how to communicate complex technical concepts to non-technical stakeholders, ensuring that customers grasp the value of the solutions you provide. Your experience includes working closely with sales teams to drive customer engagement and satisfaction, and you thrive in collaborative environments where you can partner with cross-functional teams.

You possess excellent problem-solving skills and can think critically about customer needs and how to address them effectively. Your ability to manage multiple projects simultaneously while maintaining a focus on customer outcomes sets you apart. You are adaptable and can navigate the challenges that come with implementing new technologies in diverse organizational settings.

Desirable

Experience with Mixpanel or similar analytics tools is a plus, as is familiarity with data-driven decision-making processes. You may have a background in software development or data analysis, which enhances your ability to understand the technical aspects of the solutions you present. A passion for helping customers succeed and a commitment to continuous learning will help you excel in this role.

What you'll do

As a Solutions Engineer at Mixpanel, you will play a critical role in demonstrating the value of our analytics capabilities to potential and existing customers. You will work closely with Account Executives and Account Managers to understand customer needs and tailor solutions that drive business outcomes. Your responsibilities will include conducting product demonstrations, providing technical support during the sales process, and ensuring a smooth implementation of our analytics platform within customer organizations.

You will collaborate with product and engineering teams to relay customer feedback and contribute to the continuous improvement of our offerings. Your role will involve managing technical projects that enhance customer engagement and satisfaction, ensuring that clients can effectively utilize Mixpanel to achieve their goals.

You will also be responsible for educating customers on best practices for using our platform, helping them to derive actionable insights from their data. By fostering strong relationships with customers, you will help them realize the full potential of their investment in Mixpanel, ultimately driving ROI and long-term success.

What we offer

At Mixpanel, we are committed to creating a supportive and inclusive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that values collaboration and innovation, working together to empower our customers with the insights they need to succeed. Join us in our mission to make data accessible and actionable for everyone.