Revolutionizing travel management with AI and cloud technology
Navan, headquartered in Palo Alto, CA, is a travel management company that leverages AI and cloud technology to streamline travel and expense processes for businesses. Founded in 2015, Navan has raised $1.2 billion in funding across multiple rounds, including a Series G, and serves notable clients l...
Navan offers flexible vacation policies, comprehensive healthcare, commuter benefits, and a 401k retirement plan. Employees enjoy parental leave, heal...
Navan fosters a unique culture by focusing on AI-driven solutions and 24-hour customer support, setting it apart from competitors. The company emphasi...
Navan • Palo Alto, CA or San Francisco, CA
Navan is seeking an Enterprise Customer Success Manager to serve as a trusted advisor for key customers, ensuring they maximize the value of the platform. This role involves managing post-sales activities and requires strong relationship-building skills.
You have a proven track record in customer success, ideally with experience in enterprise-level accounts. You excel at building relationships with C-suite executives and understand the importance of aligning business strategies with customer goals. Your ability to assess customer health and drive satisfaction is key to your success in this role. You are adept at onboarding new customers and conducting product training, ensuring they receive maximum value from the solution. You thrive in collaborative environments, working closely with cross-functional teams including Sales, Support, Marketing, Product, Engineering, and Finance.
Experience in the travel industry or with travel-related platforms is a plus. Familiarity with customer success metrics and tools will help you excel in this position. You are comfortable navigating complex integration cycles and can effectively communicate technical concepts to non-technical stakeholders.
As an Enterprise Customer Success Manager, you will manage all post-sales activities for enterprise customers, focusing on relationship-building and product knowledge. You will develop trusted advisor relationships with customers, ensuring their goals are aligned with your company's business strategy. You will work closely with your Account Executive counterpart to create joint success plans for your customers, constantly assessing their health to drive satisfaction and retention. Your role will involve conducting regular health checks and providing feedback to internal teams on how to better serve customers. You will also be responsible for driving product adoption and reducing churn by implementing best practices and strategies tailored to each customer.
Navan offers a competitive salary range of $116,000 to $175,000 USD, reflecting the importance of this role in our organization. We provide a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a talented team dedicated to delivering exceptional customer experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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